Privacy

Privacy Policy

**A1 IQ AI PTY LTD** **ABN:** 81 694 181 998 **Effective Date:** 10 October 2026 **Last Updated:** 10 October 2026

1. Introduction

A1 IQ AI PTY LTD ("A1 IQ AI", "we", "us" or "our") is an Australian technology company based in Sydney, New South Wales, specialising in artificial intelligence solutions, intelligent automation, software development, AI-powered applications and related consulting services. We respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, hold, use, disclose, protect and manage personal information in connection with:

• Our website, https://www.a1iq.ai/
• Our AI consulting, development and automation services
• Our AI agents, conversational AI and voice solutions
• Our software applications and SaaS products
• Business enquiries, demonstrations, beta registrations and subscriptions
• Our customer relationships and business operations

We seek to handle personal information consistently with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), where applicable, and other relevant Australian privacy laws. By using our services, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required for particular activities, we will seek it separately.

2. Personal Information We Collect

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form. Depending on your interactions with us, we may collect the following categories of information.

2.1 Contact and Identity Information

• Full name
• Email address
• Telephone number
• Business or organisation name
• Job title and professional details
• Business and correspondence addresses

2.2 Business and Account Information

• Account registration details
• Usernames and authentication information
• Business requirements and service preferences
• Subscription and billing information
• Support requests and correspondence
• Project and contractual information

2.3 Technical and Website Usage Information

• IP address
• Browser and device information
• Operating system
• Website navigation and interactions
• Access dates, times and usage logs
• Cookies and similar tracking identifiers
• Diagnostic and security information

2.4 Information Processed Through Our Services

Depending on the service provided, we may process information such as:

• Customer enquiries and support conversations
• Communications submitted through AI chatbots or voice agents
• Call recordings or transcripts, where enabled and lawfully collected
• Appointment or scheduling information
• Documents and information uploaded to our systems
• Social media content, account information and interactions
• Business workflow and application data
• Information contained in AI prompts, responses and generated outputs

This information may include personal information about individuals who are not direct customers of A1 IQ AI.

2.5 Sensitive Information

We do not generally seek to collect sensitive information unless it is reasonably necessary for a lawful business purpose. Sensitive information may include health information, biometric information and other categories protected by Australian privacy law. Where sensitive information is collected, we will seek consent where required by law and apply safeguards appropriate to the nature and risks of that information. We encourage users not to submit unnecessary sensitive information through our website or AI-powered services.

3. How We Collect Personal Information

We may collect personal information: **Directly from you**, including when you:

• Complete a contact or enquiry form
• Request a consultation, quotation or demonstration
• Register for beta access or a subscription
• Create or manage an account
• Communicate with our team
• Use our AI-powered applications

**Automatically**, including through cookies, website logs, analytics and security technologies. **From third parties**, including:

• Business customers who engage us to develop or operate solutions
• Integrated business applications and software providers
• Social media platforms connected by authorised users
• Service providers acting on our behalf
• Publicly available sources, where collection is lawful

Where reasonable and practicable, we collect personal information directly from the individual concerned. You may communicate with us anonymously or using a pseudonym where practicable and lawful. However, we may require identifying information to provide certain services, manage accounts, process payments or meet legal obligations. If you do not provide information reasonably required for a particular purpose, we may be unable to provide the requested service.

4. Why We Collect and Use Personal Information

We collect, use and disclose personal information for purposes including:

1. Responding to enquiries and communicating with customers.
2. Providing AI consulting, development, automation and software services.
3. Creating, administering and supporting user accounts.
4. Delivering and operating AI-powered applications and workflows.
5. Processing subscriptions, transactions and billing.
6. Providing technical assistance and customer support.
7. Monitoring system performance, security and reliability.
8. Detecting and preventing fraud, misuse and unauthorised access.
9. Improving our services through appropriate testing, diagnostics and analysis.
10. Conducting marketing activities where permitted by law.
11. Managing contractual and commercial relationships.
12. Meeting our legal, regulatory and compliance obligations.

We will not use or disclose personal information for an unrelated purpose unless authorised by law, permitted under an applicable exception, or with the individual's consent where required.

5. Artificial Intelligence and Automated Processing

Artificial intelligence is central to our services. We recognise that using AI technologies creates particular privacy and data governance responsibilities.

5.1 How AI Systems May Process Information

Depending on the product or service, AI technologies may assist with:

• Generating and analysing content
• Understanding and responding to customer enquiries
• Processing documents and business information
• Operating conversational or voice assistants
• Automating business workflows
• Generating recommendations and insights
• Supporting marketing and social media activities

Personal information may form part of the information submitted to, processed by, or generated through these systems.

5.2 Third-Party AI Providers

Some solutions may use AI models, APIs or infrastructure provided by third-party technology companies. Where personal information is shared with such providers, we will take reasonable steps to assess the privacy and security implications, minimise unnecessary disclosure and apply appropriate contractual and technical safeguards. The processing, storage and retention of information by third-party AI providers may also be governed by the applicable provider agreements and configurations.

5.3 AI Model Training

We will not use customer personal information or confidential customer content to train general-purpose AI models without an appropriate legal basis and any consent or authorisation required by law. Where third-party AI providers are involved, we will assess their applicable data usage, retention and model-training terms and implement available safeguards appropriate to the service. Any permitted use of customer data for service-specific model training or fine-tuning will be subject to the applicable agreement and privacy requirements.

5.4 Automated Decisions and Human Oversight

Our solutions may assist people in making decisions or automatically performing defined workflow activities. Where an AI system is used in connection with a decision that could significantly affect an individual's rights or interests, we will assess the associated legal requirements, privacy risks and appropriate human oversight measures. Where required by applicable law, we will explain the relevant types of decisions and personal information involved in automated decision-making. AI-generated content or recommendations may be inaccurate and should be reviewed where appropriate, particularly in circumstances involving significant consequences for individuals.

6. Information Processed on Behalf of Business Customers

A1 IQ AI may develop, host, integrate or support applications that process personal information on behalf of business customers. Depending on the contractual arrangements, a business customer may determine which information is collected, why it is processed and how its application operates. Where we process personal information on behalf of a customer, we will handle that information in accordance with our contractual obligations, applicable laws and authorised customer instructions. We will apply appropriate access restrictions and confidentiality safeguards and will not independently use customer-controlled personal information for unrelated purposes unless legally permitted. Where a business customer controls the personal information, requests relating to that information may need to be directed to that customer. We will provide reasonable assistance where appropriate. Separate data processing agreements or product-specific privacy notices may apply to particular services.

7. Disclosure of Personal Information

We may disclose personal information to:

• Employees, contractors and authorised personnel who need access for legitimate business purposes
• Cloud hosting and infrastructure providers
• AI model and technology providers
• Software, database and integration providers
• Payment processing and billing providers
• Customer communication and support platforms
• Analytics and security service providers
• Professional advisers, including accountants and lawyers
• Regulators, law enforcement bodies and other authorities where required or authorised by law

We take reasonable steps to ensure that service providers handling personal information on our behalf are subject to appropriate privacy, confidentiality and security requirements. We do not sell personal information as part of a personal information trading business.

8. Overseas Disclosure and Data Processing

We operate from Australia but may use technology, cloud infrastructure, AI service providers and support services located outside Australia. As a result, personal information may be disclosed to overseas recipients or otherwise processed or stored outside Australia, depending on the service, provider and infrastructure configuration. Where overseas disclosure occurs, we will take reasonable steps required by Australian privacy law to protect personal information and assess the relevant recipient's privacy and security practices. **Overseas recipient locations:** To be confirmed and published based on the third-party providers, international support arrangements and infrastructure actually used by A1 IQ AI. We may also provide further information about data locations and international processing arrangements in service-specific agreements or notices.

9. Data Security

We recognise the importance of protecting personal and business information against misuse, interference, loss, unauthorised access, modification and disclosure. Depending on the nature of the service and associated risks, our security measures may include:

• Encryption in transit and, where appropriate, at rest
• Access controls and authentication mechanisms
• Role-based permissions
• Secure cloud hosting and development practices
• Monitoring, logging and audit capabilities
• Software updates and vulnerability management
• Backup and recovery arrangements
• Confidentiality obligations for authorised personnel
• Appropriate supplier and integration security assessments

We review security requirements in light of the sensitivity of the information processed and the nature of the relevant service. No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, maintain security, understand website usage and improve the user experience. These technologies may include:

• Essential cookies needed for website functionality
• Analytics cookies used to understand visitor interactions
• Preference cookies used to remember settings
• Marketing or advertising cookies, where implemented

Certain cookies and analytics identifiers may constitute personal information under Australian privacy law. You can usually manage cookies through your browser settings. Where required by applicable law, we will obtain consent for particular tracking technologies. Disabling some cookies may affect website functionality. Details of specific third-party cookies and analytics tools should be provided through the website's cookie notice or relevant settings, where applicable.

11. Marketing Communications

We may use contact information to communicate with individuals and businesses about our services, product launches, updates, events and relevant opportunities where permitted by law. We will comply with applicable Australian direct marketing and electronic messaging requirements, including the Spam Act 2003 (Cth). Marketing communications will provide an appropriate method to unsubscribe or opt out where required. You may also request to stop receiving marketing communications by emailing info@a1iq.ai. Service-related communications, such as account notices, security notifications or contractual updates, may continue where reasonably necessary.

12. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law. Retention periods may depend on:

• The nature of the information
• The services being provided
• Contractual obligations
• Legal and regulatory requirements
• Security, dispute resolution and audit needs
• The applicable product or customer data retention settings

When personal information is no longer required for a permitted purpose, we will take reasonable steps to destroy or de-identify it, subject to applicable legal and operational requirements. Information held in backups may remain temporarily until the applicable backup retention cycle expires, subject to appropriate access controls. Customers may request deletion of their information, and we will assess and process those requests in accordance with applicable legal and contractual obligations.

13. Accessing and Correcting Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading. Requests may be submitted using the contact details in Section 19. We may need to verify your identity before providing access to or correcting information. We will respond within the timeframes required by applicable law and notify you if additional information is required. Access may be refused in circumstances permitted by law. Where required, we will explain the reasons for refusal and available complaint mechanisms. We do not charge a fee for requesting access. Any charge for providing access, where lawful, will be reasonable and communicated in advance.

14. Privacy Complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us using the details in Section 19. Please provide sufficient information to help us understand and investigate your concern. We will:

1. Acknowledge your complaint within a reasonable timeframe.
2. Review the relevant circumstances and information.
3. Investigate the concern and assess whether corrective action is required.
4. Communicate the outcome and any appropriate remedial steps.

We aim to respond to privacy complaints within 30 days. If additional time is required, we will advise you where reasonably practicable. If you are dissatisfied with our response, you may be eligible to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). **Office of the Australian Information Commissioner** Website: https://www.oaic.gov.au/ Telephone: 1300 363 992 The OAIC generally expects individuals to raise their complaint with the relevant organisation first and allow a reasonable opportunity for resolution.

15. Data Breaches

We maintain procedures intended to identify, assess, contain and respond to suspected or confirmed data breaches. Where an eligible data breach occurs and the Notifiable Data Breaches scheme applies, we will comply with our legal obligations, including notifying affected individuals and the OAIC as required. We will also take reasonable steps to contain incidents, reduce potential harm and address identified security weaknesses.

16. Third-Party Websites and Integrations

Our website and products may contain links to third-party websites, applications or services. Our solutions may also integrate with external business systems, social media platforms and technology services. We are not responsible for the independent privacy practices of third parties that determine their own collection and processing activities. We encourage you to review the applicable privacy policies and terms of those providers. Where we engage a third party to process information on our behalf, our own applicable privacy and contractual obligations continue to apply.

17. Children's Privacy

Our general business website and enterprise services are not specifically directed at children. If we develop or operate a product intended for children, we will assess the applicable privacy, age-related consent, transparency and safeguarding requirements and provide any necessary product-specific privacy notice. We will apply safeguards appropriate to the nature of the product and the vulnerability of its intended users. If you believe a child's personal information has been collected or handled inappropriately, please contact us.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legislation, technology, our operations or our information-handling practices. Updated versions will be published on our website with a revised effective date or last updated date. Where legally required, we will provide additional notice or obtain consent before implementing material changes to how personal information is handled. We encourage visitors and customers to review this policy periodically.

19. Contact Us

For privacy-related questions, access and correction requests, complaints or concerns, please contact: **Privacy Officer** **A1 IQ AI PTY LTD** ABN: 81 694 181 998 Location: Sydney, New South Wales, Australia Email: info@a1iq.ai Telephone: 0450 970 677 Website: https://www.a1iq.ai/ We will review enquiries and respond in accordance with applicable legal requirements. --- **© 2026 A1 IQ AI PTY LTD. All rights reserved.**